Services

Keeping Nashville's computer networks secure, stable and reliable since 2003

MANAGED IT SERVICES

Strategic IT Planning

Your business is unique, so your IT shouldn’t be a ‘one size fits all’ proposition. We offer a personalized approach to managing your company’s unique IT needs to help drive productivity, efficiency and growth. Personalized services include security policy consultation, DR planning, lifecycle review, quarterly and annual planning, and establishing an IT budget.

Network monitoring and maintenance

Think of your business-critical systems as a busy kitchen. Typical remote monitoring-only regimens are like calling 911 when the kitchen is on fire–it’s good to know it’s there in an emergency, but the kitchen is closed until the fire is out and the damage is repaired. Proactive maintenance makes sure that the fire doesn’t happen in the first place: the oven is clean, the floor is dry, and the fire extinguisher is tested regularly. Full IT accountability of your critical business systems means preventing major issues before they impact productivity.

Support Desk

We hire IT experts so you don’t have to. Computer systems play a major role in almost every business, and, inevitably, things get complicated and you need to phone a friend. Knowledgeable and experienced, friendly and professional: each support team member is the total package. Our goals: 1. Answer your call in 4 rings or less. 2. A person answers every call. 3. The person who answers your call will solve your problem.

Hardware and Software Procurement

When it’s time to upgrade or expand, leverage our procurement team’s deep knowledge and expertise to make sure you get exactly what your business needs. We know how to ensure your systems work right, integrate seamlessly, and last. Clear and concise recommendations from IT experts, competitive pricing, white-glove ordering and fulfillment, worry-free implementation – our “total ownership” model saves you time and money.

SECURITY

Network security

Network security is a balancing act: too much impacts productivity and usability; too little leads to data leakage and theft. We work to find the right balance for your business, utilizing our arsenal of security services to eliminate threats and preserve productivity.

Network and risk assessments

Hackers and data thieves don’t sleep. With new threats to business networks constantly coming to light, even the best systems need periodic review and updates to catch up to the latest risks. Our proven approach turns over every stone and provides a clear path to remediation that’s custom-fitted to your business.

Compliance and regulation

Frequent changes to compliance rules for programs such as PCI or HIPAA can feel like trying to hit a moving target, and dealing with auditors sometimes feels like they’re speaking a foreign language. Well, we speak the language. From healthcare to finance, we stay fluent so you don’t have to. We’ll cut through the noise and give you clarity and peace of mind by arming you with sound policies, implementation, and remediation services.

ConceptCloud Mobile Management

Mobile devices are the fastest growing segment of computing devices in the business world, and most businesses aren’t doing anything to manage them. Enable your employees’ mobility without sacrificing security. Our cloud services allow companies to deploy and control access to corporate data systems, locate and lock lost devices, and enforce data security policies across your mobile workforce. Our intelligent system can detect policy violations and automatically respond to problems 24/7 with a fully customizable set of actions.

BUSINESS CONTINUITY & DISASTER RECOVERY

Business Continuity and DR planning

How much are your time and data worth? Every minute your systems are down costs you productivity and money. A DR plan provides insurance for your data investment— insurance that you’re guaranteed to use, whether it’s to recover a single file, an application, or a whole server or network.

Beyond backups: DR planning services ensure that when a productivity-impacting event occurs, your business has a plan that works. We recommend solutions that take both expectation and budgets into account.

ConceptCloud Backup & Recovery

We provide a full range of options to back up critical business systems and safeguard point-in-time snapshots of your data in onsite and offsite storage. Our hybrid cloud solution provides speedy file or full system restores with an onsite copy of data, secure replication to the cloud for disaster-proof offsite storage, and cloud virtualization for when it really “hits the fan.”

HOSTED CLOUD SERVICES

ConceptCloud Mobile Management

Mobile devices are the fastest growing segment of computing devices in the business world, and most businesses aren’t doing anything to manage them. Enable your employees’ mobility without sacrificing security. Our cloud services allow companies to deploy and control access to corporate data systems, locate and lock lost devices, and enforce data security policies across your mobile workforce. Our intelligent system can detect policy violations and automatically respond to problems 24/7 with a fully customizable set of actions.

ConceptCloud Enterprise Email

This program provides a scalable, worry-free collaboration platform for Email, Calendars, Contacts, and Tasks that syncs to all your devices. When communication is business critical, our service gives you the peace of mind of a maintenance-free cloud solution that grows seamlessly with your business. Compliance-ready features including encryption and archiving can be added on the fly.

ConceptCloud File Sync

This program is a secure solution to share and collaborate files on the desktop, the web, and smartphones.  For businesses that want the flexibility of a Dropbox like service, without compromising security and compliance, ConceptCloud File Sync increases employee productivity and engagement and gives management the piece of mind in knowing that company data is safe and secure.

ConceptCloud Backup & Recovery

We provide a full range of options to back up critical business systems and safeguard point-in-time snapshots of your data in onsite and offsite storage. Our hybrid cloud solution provides speedy file or full system restores with an onsite copy of data, secure replication to the cloud for disaster-proof offsite storage, and cloud virtualization for when it really “hits the fan.”

Client testimonials

  • "If someone is looking for a responsive and capable IT support solution, I would definitely recommend Concept!"
    Dennis Easter, Second Harvest Food Bank
  • "Concept Technology is everything you could want in a technology company - friendly, detail-oriented, knowledgeable and responsive."
    Tim McMullen, redpepper
  • "Concept is the best IT company in Nashville - their reputation is well deserved"
    Terry Adams, Genesis Learning Center
  • "Concept is a very resourceful, innovative, and forward thinking group, which is a great asset as we continue to expand in this ever changing technology environment"
    Susan Hosbach, PearlPoint Cancer
  • "We could not be more pleased with the quality of service and professional business acumen Concept Technology brings to our team"
    Rick Frazier, Alex S. Palmer & Company
  • "Concept's ability to come in and analyze our systems and move forward was remarkable. Their knowledge and expertise is unparalleled"
    Shirley Lopenhandia, Catholic Charities of Tennessee, Inc.
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